Shipping policy

This Shipping Policy outlines how orders are processed, handled, and delivered. By placing an order on this site, you acknowledge and agree to the terms described here. All orders are subject to verification, availability, and payment approval before shipment. Processing times may vary depending on order volume, product type, holiday periods, and unforeseen logistical conditions. Orders are typically processed in the order they are received, and processing may take longer during peak seasons or promotional events.

Once your order has been processed, it will be handed over to the designated carrier for delivery. Shipping times depend on the destination, courier service, customs procedures, and external factors beyond our control. Delivery dates are estimates and cannot be guaranteed. Weather events, carrier delays, import inspections, and other disruptions may extend transit times. The company is not responsible for delays caused by third-party carriers or international customs authorities.

Customers are responsible for ensuring that all shipping information—including name, address, and contact details—is accurate and complete at the time of checkout. Incorrect or incomplete information may result in delivery delays or failed delivery attempts. If a package is returned to us due to incorrect address information or failure to collect the parcel from the carrier, the customer may be responsible for reshipping fees. Orders cannot be rerouted once they have been shipped, and changes to shipping details after dispatch may not be possible.

International shipments may be subject to customs duties, taxes, import fees, brokerage charges, and clearance procedures imposed by the destination country. These costs vary by region and are the responsibility of the customer. The company does not control or influence these fees and cannot predict the amount that may be charged. Customers are encouraged to check local regulations before placing an order. If a shipment is refused due to tax or duty charges, the customer may remain responsible for return shipping and any associated fees.

The company is not liable for packages lost or damaged during transit. Once a package has been handed to the carrier, responsibility for delivery is transferred to the shipping provider. If your package arrives with visible damage, missing items, or signs of tampering, you must report the issue to the carrier and contact us promptly at shop@teawaretw.com with photographs of the outer packaging and the affected items. We will assist in filing claims where possible, but resolution may depend on carrier policies.

Tracking information will be provided when available. Some regions or shipping methods may offer limited tracking visibility. It is the customer’s responsibility to monitor the tracking updates and contact the carrier if delivery issues arise. If a package is marked as delivered but cannot be located, the customer must inquire with the carrier or local delivery office. The company cannot issue replacements or refunds for packages confirmed as delivered unless required by applicable law.

In rare instances, orders may be split into multiple shipments due to availability, warehouse locations, or packaging requirements. Shipping fees will not be duplicated unless separately disclosed at checkout. If items are shipped separately, tracking information will be provided for each parcel when applicable.

This Shipping Policy may be updated without prior notice to reflect changes in carriers, procedures, regulations, or operational needs. The version of the policy active at the time of purchase applies to that specific order. For any questions or concerns regarding shipping, delivery, or tracking, customers may contact us at shop@teawaretw.com, and we will do our best to provide timely assistance.